SCOPE OF APPLICATION
These General Terms and Conditions apply to the programs of Johan Cruyff Academics International, S.L. (hereinafter referred to as Johan Cruyff Institute) contracted in person, via the website www.johancruyffinstitute.com or remotely through the exchange of emails.
REGULATIONS REGARDING CONTINUATION OF STUDIES
Temporary interruption of studies
Students who have to temporarily interrupt their studies, due to force majeure or exceptional reasons (e.g. personal or family illness), may request an extension in writing, providing the following information:
- Their full name
- A copy of their identity card
- Reasons for the extension
- Specific period for which it is requested (start/end dates)
The documentation supporting the alleged cause must be attached. The Academic Committee will decide whether to approve the extension and will determine whether the student must pay any kind of additional fee at the time of their return.
The request should be addressed to: academics@cruyffinstitute.org.
Postponement or exchange of subjects or modules
Any student who indicates a justified reason (illness, serious accident or force majeure) may request to postpone one or more modules or subjects and take them in the next edition of the same program without paying any additional amount.
The request must be made in writing to the Academic Management Department at academics@cruyffinstitute.org, at least 15 days before the beginning of the module or subject. Within a maximum of 7 days, Johan Cruyff Institute will inform the student of the acceptance or rejection of their application.
Withdrawal
Withdrawal consists of the right of the student to cancel their enrollment, without the need to allege any cause, and to obtain a refund of the total amount paid by them. The deadline for exercising withdrawal is 14 days from the day of payment of the course.
To exercise their right of withdrawal, the student must, before the expiry of the aforementioned period, communicate in writing to the Academic Management Department at academics@cruyffinstitute.org his/her unequivocal decision to withdraw from the course.
In the event of withdrawal, Johan Cruyff Institute will refund all payments made, within a maximum of 14 days from the date on which the communication of withdrawal is received.
Notwithstanding the provisions of this section, in the case of programs with digital-only content, if during the course of the 14 calendar days following the contracting of the program, the student accesses the content of the program, topic or product using the student access code they have been given, they will lose their right of withdrawal, in accordance with the provisions of Article 103 m) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users, in the wording given by Law 3/2014, of March 27, which modifies this text.
Likewise, any student who, within 14 calendar days from the formalization of their enrollment, proceeds to download any digital content product any digital-only content that does and does not require access codes, will lose their right of withdrawal.
REGULATIONS RELATING TO ENROLLMENT
Cancellation of enrollment
Without prejudice to the right of withdrawal, the student may request the cancellation of their enrollment and a refund of the amount paid as tuition fees for the academic programs, by submitting an application 15 calendar days before the start of the course, in case of illness, serious accident or force majeure.
In order to process the cancellation of enrollment as established in the previous section, a written request for cancellation must be sent to the Academic Management Department at academics@cruyffinstitute.org, along with justification of the reason for the cancellation and proof of payment of the amount paid and documentation accrediting the cause (medical report, sick leave certificate, accident report).
After this period, a request for cancellation will not give the right to a refund of the amount paid as academic fees. The Academic Committee will only assess the requests of those students who, due to exceptional and duly justified situations, prevent the normal completion of the course and will study the right of access for the following course or a possible refund of part of the fees.
Johan Cruyff Institute may cancel the enrollment when an edition of one of the on campus or online academic programs is cancelled because the minimum number of students is not met.
Cancellation of the enrollment by Johan Cruyff Institute will entitle the student to a refund of the total amount paid as tuition fees. Johan Cruyff Institute may retain the part of the price corresponding to the enrollment fees and insurance of the student in case of cancellation due to the student not meeting the essential requirements for access to the academic programs.
Any request for total or partial cancellation of the academic program must be addressed in writing, with the relevant documentation attached, to the Program Coordinator at academics@cruyffinstitute.org who will direct it to the Academic Management Department.
Non-payment of enrollment fees
Full payment of the enrollment fee is an essential requirement for the validity of the academic programs. If the payment is made in instalments, the obligation to pay will be understood to have been fulfilled when all the established instalments have been paid in full.
Cancellation of enrollment due to non-payment within the established deadlines will be carried out automatically by the management of the centre and the student will be notified in writing.
Exchange risk
Students residing in countries outside the euro zone are obliged to assume all exchange rate risk that may arise from the payment of the contracted courses in instalments.
Consequently, in the event that, as a result of fluctuations in the exchange market, the exchange rate between the national currency of the student’s country of residence and the euro is significantly modified, the student expressly and irrevocably renounces to invoke the theory of unforeseen circumstances, the theory of abuse of rights or any other institute provided or not provided for by law or by jurisprudence in order to seek a revision of what was agreed, in the sense of obtaining a reduction or readjustment of the price set in the particular conditions of the contracted course.
VALIDATION OF SUBJECTS
If a student has already taken a module* in a sports-related master’s program, the contents of which coincide with those offered by Johan Cruyff Institute, he/she can apply for validation.
The application should be addressed in writing to the Academic Director at academics@cruyffinstitute.org, providing the following information:
- The applicant’s full name.
- A copy of their identity document.
- Reasons for validation.
- Subject and curriculum of the same module signed by the university or business school where it was studied.
- Transcript of records issued by the university or business school where it was studied.
The documents must be delivered by email and by certified mail. The application should be addressed to: academics@cruyffinstitute.org.
*In no case can more than two modules be validated.
MODIFICATION OF SPECIAL CONDITIONS
In the event that Johan Cruyff Institute is forced by the impact of Covid-19, or other unforeseen events, to significantly modify any essential element of the contracted programs before or during the program, it will immediately inform the student.
The student will have the right to (i) opt for the partial cancellation of their enrollment with the right to a refund of the respective amount paid by them, or (ii) accept the modification and its repercussion on the price of the contracted program. The student must inform Johan Cruyff Institute in writing of the decision taken within three (3) days of being notified of the change in the essential conditions.
In the event that the student does not notify their decision in the indicated terms, it will be understood that they choose to accept the modification as long as it does not imply an increase in the price of the contracted program. In the event that the modification implies an increase in the price of the contracted program, a lack of response from the student in the terms indicated above will imply the cancellation of their enrollment with the right to a refund of the total amount paid by them.
In the event that the student exceeds the established time to complete the program due to force majeure, and duly justified, the Academic Committee may give the student the option to complete the program by incorporating them into the next edition of the program at no additional charge. In case of delay due to unjustified reasons, the student may opt to complete the program in the next edition of the course by paying an additional amount of €132 per academic credit.
VARIATIONS IN THE PRICE OF PROGRAMS
Variations in program prices made by Johan Cruyff Institute will not lead to a revision of the price of programs contracted by students prior to the date of such variation, without prejudice to the provisions of the previous stipulation, in relation to the modification of the particular conditions.
PROCEDURE FOR DEALING WITH COMPLAINTS
Any complaints that students may have during the course of the program must be made to in writing to academics@cruyffinstitute.org, at the latest 30 days after the end of the course. Johan Cruyff Institute will deal with such complaints as quickly as possible.
In any case, Johan Cruyff Institute provides students with official complaint forms, which can be found at the offices of Johan Cruyff Institute.
DATA PROTECTION POLICY
Personal data is adequately protected in accordance with the legal provisions of the GDPR. For details of Johan Cruyff Institute’s privacy policy please see: https://johancruyffinstitute.com/en/privacy-policy/.
COPYRIGHT
Papers and presentations submitted during the study program as part of the evaluation system are subject to the intellectual property rights policy of Johan Cruyff Institute.
