General information

  • Degree: Certificate for the Course Fan Engagement from Johan Cruyff Institute
  • Duration: 5 weeks. 3 ECTS (weekly dedication of 10 hours)
  • Start: September 7, 2020
  • Modality: Online
  • Language: English or Spanish
  • Price: € 640.- Euros
  • Special conditions: Discount for members of partner entities
  • Enrollment: Registration open until the start of the course

The program may be subject to change.
The institution reserves the right to cancel the edition of the program if it does not meet the minimum number of students.

Introduction

This course will explain the main concepts and best practices of fan engagement, using current methodologies and dealing with examples of real sports institutions.

The environment of the fans and their relationship with sports entities is extremely dynamic and volatile, the creation of new engagement strategies or the implementation of constant innovations rather than just opportunities is nowadays a must.

Objectives

To provide the participant with knowledge in the management of the relationship between fans and sports institutions.

This course aims to bring participants closer to the main concepts that are part of fan engagement such as fan identification, fan retention, fan experience, new opportunities for sponsorship or brand image, along with several techniques and best practices to encourage fan engagement both in matchday and in non – matchday.

LEARNING OUTCOMES

  • To understand the principles of fan engagement.
  • To understand the flow of interests in fan engagement and the consequences in the sport business.
  • To know the different benefits of fan engagement.
  • To understand the difference and importance between matchday & non – matchday practices.

Aimed at

The program is aimed at those who wish to complete their education with a specialized course in fan engagement.

It is especially suitable for you, if:

  • 
Directors and sports managers.
  • People who aspire to manage sports entities.
  • People who want to better understand the importance of working with fans.

ADMISSION REQUIREMENTS

In order to take this course, it is recommended to have some knowledge of sport management or have developed a career as a professional athlete.

ADMISSION PROCEDURE

Please complete the sign up form if you are interested in studying this program. Once we have confirmed payment, our academic department will contact you.

Program

The program has 3 credits (ECTS), distributed over 5 weeks. The course is composed of various teaching units (UD) and each one consists of a continuous assessment test, in which you interactively apply theory, complemented with solving exercises and practical cases.

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CONTENT

  • Introduction to Fan Engagement.
  • Key Concepts of Fan Engagement.
  • Understanding the Fan.
  • Fan Engagement Strategy.
  • Best practices of Fan Engagement.
  • Actual & Future Trends of Fan Engagement.

ACADEMIC CERTIFICATION

Certificate for the Course in Fan Engagement from Johan Cruyff Institute.

Learning model

PERSONALIZED TUTORINGWe will assign you a personal tutor, who will be monitoring your pace of study, adapting it to your work and/or sports schedule. At the beginning of the course you’ll create a tutorial action plan together. The tutor will make an assessment of your background, professional experience in the sector, availability and dedication to the course, and will also be responsible in guiding you in your study process, supporting you throughout the program.

Communication and queries will be handled by:

  • E-mail: reply within a maximum of 24 hours.
  • Support via chat / call / video conference.
  • Personal tutoring for about 30 minutes, to be arranged weekly or bi-monthly.


BENEFITS

  • Learning 3.0: flexible schedules, different learning environments and technologies.
  • World-class faculty: interaction with expert faculty and industry professionals.
  • Collaborative tools, teamwork, communication and debate.
  • Sports-industry oriented: training that approaches the business sector of the sports industry.
  • Learning from experience: designed for professional improvement.

Faculty

The Johan Cruyff Institute teachers are experts from the sports sector and combine research and consultancy with teaching. Through their experience and knowledge, they have developed a broad variety of cases and concepts to work with.

Learn more about our Faculty pool.

Student services

VIRTUAL CAMPUSAs a student of the Course in Fan Engagement, you’ll have exclusive access to the learning platform that will allow you to track your academic progress 24 hours a day from anywhere in the world. The virtual campus provides a collaborative environment between professors and students facilitating e-mails, chats, videos, books articles, case studies, simulations, experiences, websites, blogs and a video library. You’ll have a wide range of tools at your disposal so your learning experience can be interactive, enriching and complete.

NETWORKING & ALUMNI CRUYFF INSTITUTE

Johan Cruyff Institute offers students, alumni, faculty and members of our network the opportunity to connect and collaborate, to share their passion for sports and their professional expertise.

The Alumni Cruyff Institute provides a means of interconnection that will enable the whole community not only to re-establish contact with fellow students, but also to create new links with people from the sports sector throughout the whole network who can offer new experiences and initiatives to keep growing in the profession.

The platform has been designed so you can comfortably navigate through the various areas and enjoy the offers that most interest or adapt to the needs of alumni at any given time. In the Learning Area, you will find resources that will allow you to keep up with the latest trends in the sector, participate in our webinars or access pre-recorded academic sessions, as well as many other resources.

The Alumni Cruyff Institute platform’s Networking section provides a meeting point for alumni to get in touch, share experiences, network, discuss ideas and create positive synergies for the benefit of all. Those who play in this ‘League’ will enjoy the Cruyff Alumni Club, where all Alumni members (organized by center) will have at their disposal numerous academic and leisure activities and events organized in the different countries.

In a later stage, the Alumni Cruyff Institute will offer platform members support in managing their professional development through the Career Services section (job offers and internships). There will also soon be the Cruyff Alumni Shop, an online store where you can purchase official Johan Cruyff Institute products exclusively.

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